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Professional Background

From support help desk to system analyst/developer to webmaster. These are a few roles representing some of my fifteen years of experience in information technology. Those roles covered:

  1. understanding people's business needs
  2. documenting those needs for both end users and developers
  3. supporting systems by providing documentation, help text, and troubleshooting expertise

Skills

When communicating with people having various backgrounds and education levels who may come from different locales, clear communication is the key to a successful project outcome. That's the case whether the project is creating instructions for installing virus scanning software or implementing a large scale financial application.

Writing has always been an integral part of my tool set. I know the importance to make things understandable for a specific audience. Having worked internationally also gives me an understanding of communicating to non-native English speakers. Some of the types of writing I've done include:

  • user manuals
  • installation instructions
  • requirements documents
  • system analysis documents
  • technical design documents
  • newsletter articles
  • copywriting

Personal

My early education was spent studying journalism before I focused specifically on a business and technology career in the corporate world. I'm now bringing my systems and computing background to my role as a technical and business writer.

I am an American citizen and grew up outside of Chicago, Illinois. Currently I live in The Netherlands.

Contact Information

website: http://www.JoyceSlavik.com
e-mail: Joyce.Slavik@JoyceSlavik.com
 
 
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